NAIJASALESADS.COM DISPUTE RESOLUTION POLICY
Purpose:
The purpose of this Dispute Resolution Policy is to provide a fair and efficient process for resolving disputes between NaijaSalesAds.com and its customers. This policy aims to promote transparency, consistency, and fairness in the handling of customer complaints and disputes.
Scope:
This policy applies to all disputes arising from transactions or interactions between NaijaSalesAds.com and its customers, including but not limited to:
1. Product or service quality issues
2. Payment or billing disputes
3. Order cancellation or return requests
4. Misrepresentation or misinformation
5. Breach of contract or agreement
Dispute Resolution Process:
1. Initial Contact: If a dispute arises, the customer should contact NaijaSalesAds Customer Service Department at:[support@NaijaSalesAds.com]or through our website’s contact form. The customer service representative will attempt to resolve the issue promptly and fairly.
2. Escalation: If the customer service representative is unable to resolve the issue, the dispute will be escalated to a designated Dispute Resolution Team (DRT). The DRT will review the matter and provide a written response to the customer within 5 business days.
3. Mediation: If the dispute is not resolved through the DRT, the parties may agree to participate in mediation. A neutral mediator will be appointed to facilitate a discussion between the parties to reach a mutually acceptable resolution.
4. Arbitration: If mediation is unsuccessful, either party may initiate arbitration proceedings. The arbitration will be conducted in accordance with the rules of a reputable arbitration institution. The arbitrator’s decision will be final and binding.
5. Appeal: Either party may appeal the arbitrator’s decision by submitting a written request to the arbitration institution within 30 days of receiving the decision.
Governing Law:
This Dispute Resolution Policy will be governed by and construed in accordance with the laws of Oyo State of Nigeria. Any disputes arising from this policy will be resolved through arbitration in accordance with the rules of a reputable arbitration institution.Changes to this Policy:
NaijaSalesAds.com reserves the right to modify this Dispute Resolution Policy at any time without notice. Any changes will be effective immediately upon posting on our website.
By using NaijaSalesAds.com you agree to be bound by this Dispute Resolution Policy.
Contact Information:
If you have any questions or concerns about this Dispute Resolution Policy, please contact us at support@NaijaSalesAds.com or through our website’s contact form.